Shared Services

This delivery model is our greatest strength. It’s the foundation of Sirius. Our globally distributed team of extensively trained agents supports numerous products and services around the clock. With our established team, we can rapidly scale up this service within days.

saas outsourcing support

Shared services represent a strategic approach to streamlining operations, reducing costs, and enhancing service delivery by centralizing support functions within your organization. With Sirius Support’s expertise, you can harness the full potential of shared services to drive operational excellence and focus on your core business activities.

Shared services is a business model that involves consolidating similar support functions, such as HR, IT, finance, and procurement, into a centralized unit or shared services center. This centralized unit, often referred to as a shared services organization (SSO), serves multiple business units or departments within the same organization. By centralizing support functions, organizations can achieve economies of scale, standardize processes, and improve service quality.


Implementing shared services can yield numerous benefits for organizations:

  1. Cost Savings: Centralizing support functions allows organizations to achieve cost savings through economies of scale, reduced duplication of efforts, and lower operating costs.

  2. Efficiency and Standardization: Standardizing processes and leveraging specialized expertise enables organizations to improve efficiency, productivity, and service quality.

  3. Focus on Core Activities: Outsourcing non-core support functions to shared services allows organizations to focus their resources and efforts on core business activities and strategic initiatives.

  4. Flexibility and Scalability: Shared services provide organizations with the flexibility to scale services up or down in response to changing business needs and market conditions.

  5. Enhanced Service Delivery: Centralized support functions can lead to more consistent, reliable, and responsive service delivery, enhancing overall customer satisfaction.

While the benefits of shared services are significant, organizations must also consider several key factors when implementing this model:

  1. Organizational Change Management: Transitioning to a shared services model requires careful change management to address changes in roles, responsibilities, processes, and culture within the organization.

  2. Governance and Oversight: Establishing clear governance structures and oversight mechanisms is essential to ensure alignment with organizational goals, accountability, and compliance.

  3. Technology Integration: Integrating systems and technology platforms to support shared services requires careful planning and investment in new technologies and infrastructure.

  4. Talent Management: Recruiting, retaining, and developing talent with the necessary skills and expertise to staff shared services centers is crucial for success.

  5. Service Level Management: Defining and managing service level agreements (SLAs) and performance metrics is essential to monitor service quality and ensure alignment with internal client expectations.

  6. Stakeholder Engagement: Effective communication and collaboration with internal stakeholders, including business units, senior management, and employees, are vital to gain buy-in and support for shared services initiatives.

At Sirius Support, we understand the complexities and challenges of implementing shared services. Our team of experts brings extensive experience and expertise in shared services strategy, implementation, and management. We work closely with our clients to develop customized solutions that align with their unique business objectives and deliver measurable results.

When you partner with Sirius Support for shared services solutions, you can expect:

  1. Tailored Solutions: We design customized shared services solutions tailored to your organization’s specific needs, goals, and challenges.

  2. Expert Guidance: Our team of experts provides strategic guidance and support throughout the shared services implementation process, from planning and design to execution and optimization.

  3. Operational Excellence: We help organizations achieve operational excellence through streamlined processes, optimized workflows, and enhanced service delivery.

  4. Continuous Improvement: We are committed to ongoing improvement and innovation, regularly evaluating and optimizing shared services to drive efficiency and effectiveness.

  5. Collaborative Partnership: We believe in building collaborative partnerships with our clients, working closely with them to ensure shared services initiatives are successful and sustainable.

Are you ready to optimize your business operations and drive operational excellence with shared services? Contact Sirius Support today to learn more about our shared services solutions and how we can help your organization achieve its goals. With Sirius Support as your partner, you can unlock the full potential of shared services and take your business to new heights.

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