Sirius Support and our unique service delivery model started when our co-founders, Craig Mills and Peter Fernandez, met while working for a US-based Private Equity firm. The company they worked for was on a buying spree, acquiring financially struggling SaaS companies at an alarming rate. At the height of the project, Craig and Peter led multiple teams totaling 300+ full-time employees (working 100% remotely in a pre-COVID world) and supporting an eclectic mix of 100+ unrelated software assets and customers.
Throughout the organization, there was a constant drive to reduce the cost of service delivery whilst improving customer satisfaction. This led to an ethos of continual process improvement, perpetual agent training, and an ingrained quality-first approach.
Craig and Peter decided to break out on their own by forming Sirius Support and took on the mission of disrupting the traditional outsourcing model. Today Sirius Support has 100+ agents on Shared Service teams (Global Remote & US Remote) and dozens more on dedicated teams supporting incredible companies around the world.
At Sirius Support, we are planning to revolutionize customer service and support by empowering businesses to deliver exceptional customer experiences and services, while also disrupting traditional outsourcing models.
We believe that customer success is the foundation of business success. Our mission is to optimize support operations, improve customer experience, and increase customer retention, allowing companies to focus on growth. With a commitment to innovation, excellence, and customer empowerment, we strive to create a world where every business delivers exceptional customer service and support to their current and future customers.
Experienced global services leader with a track record of improving team performance and customer satisfaction whilst also managing a P&L.
Strategic, operational leader with extensive customer experience design and business process improvement experience.
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